Refund Policy

This Refund Policy applies to all purchases made through Techbrond, operated by Geoloide Private Limited (“Geoloide,” “we,” “us”). It should be read together with our Terms of Service.

Because our Products involve customized software development work — not the shipping of a fixed physical good — our refund terms differ by stage of the engagement, as described below. We have aimed to make this policy as fair and specific as possible, rather than relying on a blanket “no refunds” or “all sales final” clause.

Where a Product is purchased under our advertised 7-Day Launch Promise, the following applies:

• If Geoloide fails to deliver the agreed Scope (as confirmed in your order/proposal) within 7 calendar days of receiving full payment (or the agreed initial installment) and all necessary information and access from you as the Customer, you are entitled to a full refund of your setup fee.
• This guarantee applies only where the delay is attributable to Geoloide. It does not apply where delay results from incomplete or delayed information, feedback, or access from the Customer; Customer-requested scope changes after order confirmation; third-party approval delays (e.g., payment gateway KYC); or force majeure events, each as described in our Terms of Service.
• To claim this refund, contact us at support@techbrond.com within 14 days of the missed delivery date, referencing your order number. We will review the claim against the agreed Scope and delivery timeline and respond within 5 business days.

If you cancel your order before any customization work has commenced (i.e., before Day 1 activities, as described in our 7-Day Launch Playbook, have started), you are entitled to a full refund, less any payment gateway processing fees actually incurred by Geoloide, within 7 business days of the cancellation request.

Because customization work involves real developer time and resource allocation from the moment it begins, refunds after work has commenced are handled as follows:

We assess cancellation requests case-by-case and will always explain our reasoning in writing. If you believe a specific circumstance warrants an exception, contact us — we would rather have a direct conversation than apply this table rigidly where it does not fit.

The following are generally not eligible for refund, except where required by law or explicitly stated otherwise in this Policy:

• Setup fees for Products that have been fully delivered and deployed, since source code and documentation have been handed over and cannot practically be “returned.”
• Custom development work billed on a time-and-materials or milestone basis, for milestones already completed and approved by the Customer.
• Free digital products, templates, and tools, since no payment was collected.
• Third-party costs already incurred on your behalf (e.g., domain registration, paid third-party API/service fees), which are generally non-refundable by the underlying provider.
• Add-on services explicitly marked as non-refundable at the time of purchase.

Where a Product involves ongoing hosting costs billed separately (see our Pricing Clarity information on the Site), those costs are billed by your chosen hosting provider directly and are governed by that provider’s own refund terms, not this Policy.

• Approved refunds are issued to the original payment method used for the transaction.
• Refunds are typically processed within 7–10 business days of approval, though your bank or payment provider may take additional time to reflect the credit.
• For UPI and card payments, refunds are processed through the same payment gateway used for the original transaction.
• GST or other taxes collected will be refunded in proportion to the refunded amount, where applicable, in accordance with applicable tax law.

If you disagree with a refund decision, you may escalate the matter by:

1. Requesting a review by our support team, providing any additional context relevant to your case;
2. If unresolved, escalating in writing to support@techbrond.com;
3. If still unresolved, either party may pursue resolution as described under “Governing Law and Dispute Resolution” in our Terms of Service.

We aim to resolve all refund disputes fairly and promptly, and would rather over-communicate our reasoning than leave a Customer guessing.

If you initiate a chargeback with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to suspend your account and any active or pending Product work while the chargeback is under review. We encourage Customers to contact us directly first — most issues can be resolved faster this way than through a chargeback process.

We may update this Refund Policy from time to time. The policy in effect at the time of your order governs that order, unless a change is required by law to apply retroactively. Material changes will be posted on the Site with a revised “Last updated” date.

For refund requests or questions about this Policy, contact:

Geoloide Private Limited
Level 10, Plot No. 18–20, HT House, KG Marg, New Delhi, Delhi 110001, India
Email: support@techbrond.com
Phone: +91 94532 51501