Privacy Policy

This Privacy Policy explains how Geoloide Private Limited (“Geoloide,” “we,” “us,” “our”), the company operating the Techbrond brand, collects, uses, discloses, and protects personal data when you visit our website at techbrond.com (the “Site”) or use our products and services (the “Services”).

Geoloide Private Limited is registered at Level 10, Plot No. 18–20, HT House, KG Marg, New Delhi, Delhi 110001, India.

This Policy is designed to comply with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and rules made thereunder, and other applicable Indian data protection laws. If you are located outside India, additional or different rights may apply to you under your local law; where required, we will provide additional disclosures for such users.

By using the Site or Services, you consent to the practices described in this Policy, to the extent your consent is the applicable legal basis for our processing.

We collect the following categories of personal data (“Personal Data”):

2.1 Data you provide directly

• Account and contact information: name, email address, phone number, business name, billing address.
• Order and payment information: billing details, transaction history. (Full card/bank details are collected and processed directly by our payment gateway partners, not stored by us — see Section 5.)
• Business information: details you provide about your business needs, branding assets, and content, for the purpose of customizing your Product.
• Communications: information you provide when contacting support, booking a call, or submitting feedback.

2.2 Data collected automatically

• Usage data: pages visited, time spent, referral source, and interaction with the Site, collected via cookies and similar technologies (see Section 8).
• Device and technical data: IP address, browser type, device type, and operating system.

2.3 Data from third parties

• Information from payment processors confirming transaction status (not full payment credentials).
• Information from analytics or marketing partners, where you have interacted with our advertising on their platforms.

We process Personal Data for the following purposes, on the legal bases described:

Where consent is our legal basis for processing (for example, marketing communications or non-essential cookies), you may withdraw consent at any time as described in Section 9, without affecting the lawfulness of processing carried out before withdrawal.

We do not sell your Personal Data. We share Personal Data only in the following circumstances:

• Service providers: payment gateways (for processing transactions), hosting providers (for deploying your Product), communication tools (e.g., WhatsApp Business API, email service providers), and analytics providers — each bound by contractual obligations to protect your data and use it only for the purposes we specify.
• Professional advisors: lawyers, auditors, and accountants, where necessary for our business operations.
• Legal and regulatory disclosures: where required by law, court order, or governmental request, or to protect the rights, property, or safety of Geoloide, our Users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We currently use the following named third-party service providers: Razorpay (payment processing), Google Analytics (site analytics), and WhatsApp Business API (order and support communications).

All payment transactions are processed through third-party, PCI-DSS compliant payment gateway partners (such as Razorpay). We do not store your full card number, CVV, or net banking credentials on our servers. Please refer to our payment partner’s privacy policy for details on how they handle your payment data.

We retain Personal Data only for as long as necessary to fulfil the purposes described in this Policy, including:

• Account and order data: for the duration of your relationship with us, and for 7 years thereafter to comply with tax, accounting, and legal record-keeping obligations under Indian law.
• Marketing data: until you withdraw consent or opt out.
• Support communications: for 3 years from the date of the last interaction.

Where Personal Data is no longer required, we will securely delete or anonymize it.

We implement reasonable technical and organizational security measures to protect Personal Data against unauthorized access, alteration, disclosure, or destruction, including access controls, encryption of data in transit, and restricted internal access on a need-to-know basis.

No method of transmission or storage is 100% secure. In the event of a Personal Data breach that is likely to result in harm to you, we will notify affected individuals and the relevant authorities as required under applicable law, including the DPDP Act.

We use cookies and similar technologies to:

• Enable core Site functionality (essential cookies);
• Understand how visitors use the Site (analytics cookies);
• Deliver relevant marketing, where applicable (marketing cookies).

You can control non-essential cookies through your browser settings or via the cookie consent tool on the Site. Disabling essential cookies may affect Site functionality. For more detail, see our cookie settings, available via the cookie banner on this Site.

Under the DPDP Act, you (as a “Data Principal”) have the following rights regarding your Personal Data, which we honor for all Users:

• Right to access: request a summary of the Personal Data we hold about you and how it is processed;
• Right to correction and completion: request correction of inaccurate or incomplete Personal Data;
• Right to erasure: request deletion of your Personal Data, subject to our legal obligations to retain certain records (see Section 6);
• Right to grievance redressal: raise a complaint regarding our handling of your Personal Data (see Section 12);
• Right to nominate: nominate another individual to exercise these rights on your behalf in the event of death or incapacity;
• Right to withdraw consent: where processing is based on consent, withdraw it at any time, as easily as it was given.

To exercise any of these rights, contact us using the details in Section 13. We will respond within the timeframe required under applicable law.

The Services are intended for use by businesses and individuals aged 18 and above. We do not knowingly collect Personal Data from individuals under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly. If you believe a minor has provided us with Personal Data, please contact us using the details in Section 13.

Where we engage service providers or host data outside India, we take reasonable steps to ensure such transfers comply with applicable Indian law, including any restrictions on cross-border data transfer that may apply under the DPDP Act and rules issued thereunder.

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, we have appointed a Grievance Officer to address any concerns regarding this Policy or our data practices:

Email: support@techbrond.com
Address: Level 10, Plot No. 18–20, HT House, KG Marg, New Delhi, Delhi 110001, India

We will acknowledge and address grievances within the timelines prescribed under applicable law.

You also have the right to file a complaint with the Data Protection Board of India if you are not satisfied with our response.

For any questions about this Privacy Policy or to exercise your rights, please contact:

Geoloide Private Limited
Level 10, Plot No. 18–20, HT House, KG Marg, New Delhi, Delhi 110001, India
Email: support@techbrond.com
Phone: +91 94532 51501

You can also reach us through our contact page.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on the Site with a revised “Last updated” date, and for material changes, will provide additional notice (such as an email to registered Users) where required by law.